Cancellation Policy
Orders cannot be cancelled once purchased. Only returns and exchanges are allowed if the item is faulty.
Refund and Return Policy
Refunds are issued only for defective items or if the customer is unsatisfied with the quality. Customized items with engraving are not eligible for return.
Return Initiation
Customers can initiate a return within 5 days. The customer is responsible for shipping fees unless the item is defective.
Delivery Policy
Processing time is 1-2 days. Postage via JNT typically takes 2-5 days.
Shipping Methods
Shipping is via JNT, and a tracking number will be provided via email from EasyParcel.